Your privacy

Who we are

Noodle AI is a business in Ladysmith, British Columbia, Canada. Our privacy contact is Robin Stauble, reachable at hello@noodleai.ca.

What we collect

When you visit our website, chat, call, text or message us, or contact a business that uses our services, we collect what you share with us, such as your name, phone number, email address and messages, along with call and message details, call transcripts and voicemails. Our website also receives basic technical information, such as your IP address. We don’t use cookies or advertising trackers.

Why we collect it

We use personal information to answer and follow up on your requests, to pass your request to the business you contacted, to provide and bill for our services, and to keep our services secure. Conversations may be handled by automated systems. We don’t sell personal information. By contacting us or using our services, you consent to these uses.

Who we share it with

We share personal information only with the business you contacted, with service providers who help us run our services and must protect it, and when required by law. Our records are stored in Canada, but some information is processed by service providers outside Canada, including in the United States, where it may be subject to local laws.

Texts

Reply STOP to any text from us to stop receiving texts. Message and data rates may apply.

How long we keep it, and how we protect it

We keep personal information only as long as needed for the purposes above, and no longer than 12 months after a business stops using our services, unless the law requires otherwise. We protect it with reasonable security measures, including encryption and limited access.

Your rights

You can ask to see or correct your personal information, or withdraw your consent, by emailing hello@noodleai.ca. We’ll reply within 30 days. If you’re not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.

Changes

We may update this policy and will post the new version here with a new effective date.